This hotel located in an exotic location faced a bit competition in the neighbourhood. It is managed by a group of very creative and passionate people who truly believe in giving their customers a wonderful experience. They decided to change the entire game by putting a gamified experience & personalised communication at the core of its business. Using Kreesalis platform, they were able to create unique journeys for each of their customers. The start to end was on joy ride for the customers with unexpected and enriching experiences that added to their holiday stories! The hotel is overbooked by more than 400% during season time and has at least 60-70% occupancy rates during off-season.